Terms & Conditions

PRICES
All prices are in $USD. Prices and availability of any product or service are subject to change without notice. Onda is not responsible for errors in the prices or descriptions of such products or services.


COLLECTING CUSTOMER PHONE NUMBERS
By entering your phone number when prompted on our site, you are agreeing to receive text messages from us. Message rates may apply. You can reply STOP to opt-out.
We also collect your phone number when you book a treatment; this is so that we can quickly and easily reach you should we need to contact you about your appointment. 


TREATMENT CANCELLATIONS
If you cancel less than 24 hours before your treatment, you will be charged 100% of the cost of your booking, plus relevant sales tax. For no-shows, we charge the full cost of the appointment, plus sales tax. If you need to cancel at any time, please call the location ahead of time. We look forward to seeing you at Onda. 

If you need to cancel at any time, please call the location at which your service is booked ahead of time, or you are also able to manage your appointment via the booking confirmation email outside of our business hours.

 

CREDIT CARDS

We accept the following credit cards: Visa, MasterCard, American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order and may result in us contacting you to verify your ID. Your credit card will be billed upon Check Out.

Please note that while you will be asked to input your credit card information at the time of booking, your card WILL NOT be charged at this time. We ask for your card number in advance should you be a no-show for your appointment or cancel past the 24-hour window. Your credit card will be charged upon completion of your treatment.

 

LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


ORDER ACCEPTANCE
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. An order is considered accepted once your credit card payment has been approved as part of the Check Out transaction.


TAXES
Onda automatically charges and withholds taxes for orders to be delivered to addresses within New York State. Orders outside of NY state will not be charged taxes. For orders shipped to other countries, you are solely responsible for all import duties and taxes.


GIFT CARDS
Onda Beauty Gift Cards are subject to these Gift Card Terms & Conditions. Purchase or use of a Gift Card constitutes acceptance of these Terms & Conditions. Onda Beauty reserves the right to modify these Terms & Conditions at any time. Modifications will not affect your legal rights as to any previously purchased Gift Card. Gift cards expire nine years after the date of issue.
Redemption, Expiration, Exchange and Fees: Gift Cards are valid for a period of nine years from the date of purchase. All Gift Cards not used within that time will be cancelled without refund, credit or exchange. The Gift Card cannot be exchanged or returned for cash except as required by law. Onda Beauty cannot guarantee the availability of the service for which the Experience Gift Card was purchased. Experience Gift Cards can be exchanged or upgraded for service other than the service for which the Gift Card was purchased. Discounts cannot be applied to a Gift Card purchase. However, discounts can be applied upon redemption of the Gift Card.
Lost, Stolen or Damaged Gift Cards: In cases where a Gift Card is lost, stolen or damaged, Onda Beauty is unable to replace the Gift Card or provide a refund or credit, unless Onda Beauty is able, without unusual effort, to locate the original transaction information in its records. Onda Beauty provides no assurance that it will be able without unusual effort to locate the original transaction information pertaining to a lost, stolen or damaged Gift Card. Onda Beauty is not responsible for any loss or misuse of a gift card as a result of theft or fraud. All Onda Beauty Gift Cards have a unique identification number which is required at the time of redemption. Onda Beauty is not responsible for any unauthorized use of this card number if it has become known to another party.


COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


OTHER CONDITIONS
We reserve the right to make changes to this site and these Conditions at any time.

Kristen May Lee

Kristen is ONDA Beauty’s Lead Esthetician and an internationally certified skincare expert. With a signature touch that blends technique with intuitive energy, her treatments sculpt, lift, and rejuvenate the face from within. Featured in top publications likeNY Mag, GOOP, and InStyle, Kristen is known for her transformative facials and mastery of lymphatic massage. Her bespoke approach leaves clients visibly refreshed and energetically renewed.

Verena Podack

Verena is a seasoned esthetician with nearly 20 years of experience in personalized skincare. Known for her gentle yet effective approach, she specializes in custom facials and treatments that address everything from sensitive skin to anti-aging concerns. Her clients love her deep knowledge, meticulous technique, and nurturing energy. With every session, Verena combines science and intuition to deliver radiant, balanced results and a deeply restorative experience.

Abby Tweet

Abby is an esthetician with a passion for holistic skincare and overall wellness. After her own skin journey, she developed her love for combining the latest in clean beauty with time-honored holistic treatments. Trained under top practitioners in both NYC and Miami, Abby is dedicated to helping her clients achieve radiant, healthy skin.

Carly Horvath

Carly is a licensed esthetician with global experience, practicing in NYC, Montauk, and Australia. Her background in naturopathic skincare shapes her holistic, inside-out approach to skin health. Specializing in inflammatory conditions, facial sculpting, and event prep. Carly blends expertise with intuitive care. Clients are drawn to her calming presence, deep knowledge, and ability to support long-term skin healing and transformation.

Trish O'Donnell

Trish is a passionate esthetician who combines her extensive product knowledge with the healing power of touch to offer clients a truly rejuvenating experience. She cultivates a peaceful environment that provides deep relaxation and relief from stress and is committed to delivering personalized treatments that leave her clients with healthy, radiant skin – feeling refreshed, restored, and confident.

Lori Kingsley

Lori is a gifted energy healer, providing profound energetic work. Guided by an intuitive connection to nature and trained by master teachers worldwide, she offers deeply customized treatments rooted in sound healing, Reiki, and somatic practices. Her sessions are soulful and grounding, helping clients restore balance on every level—skin, body, and spirit. Lori’s work is both a ritual and a healing journey.